Uploaded image for project: 'Couchbase Server'
  1. Couchbase Server
  2. MB-34646

CB collect breaks with import error

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Details

    • Bug
    • Resolution: Fixed
    • Major
    • 6.5.0
    • 6.5.0
    • test-execution
    • None
    • Enterprise Edition 6.5.0 build 3526
    • Untriaged
    • Centos 64-bit
    • Yes

    Description

      1. Navigate to 'Collect Information'
      2. Choose to "Collect Logs and Diagnostic Information"
      3. Choose "upload to couchbase"
      4. choose host too upload logs - 
      5. Enter Customer name
      6. Start Collection

       

      Collection fails with following error:

       

       
      Logs are being uploaded from these paths:
      10.112.190.102 /opt/couchbase/var/lib/couchbase/tmp/collectinfo-2019-06-18T142753-ns_1@10.112.190.102.zip
      Error: Unable to collect logs from the following nodes:
      10.112.190.101
      Node errors:
      10.112.190.101
      Traceback (most recent call last): File "/opt/couchbase/lib/python/cbcollect_info", line 32, in <module> import urllib.request, urllib.parse, urllib.error File "/opt/couchbase/lib/python/runtime/lib/python3.7/urllib/request.py", line 84, in <module> import base64 File "/opt/couchbase/lib/python/runtime/lib/python3.7/base64.py", line 11, in <module> import binascii ImportError: /opt/couchbase/lib/python/runtime/lib/python3.7/lib-dynload/../../libz.so.1: file too short

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            ritam.sharma Ritam Sharma
            ritam.sharma Ritam Sharma
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            Dates

              Created:
              Updated:
              Resolved:

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