Details
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Improvement
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Resolution: Unresolved
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Major
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7.1.1
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1
Description
Support have encountered numerous issues (see Links for examples) where the correct course of action to unblock the customer is to restart the indexing service.
Raising this ticket to consider if it would be appropriate for the babysitter to be able to detect and resolve such situations. e.g. if we repeatedly fail to get stats in the following way, instead of (or prior to) failing over the entire node, could we kick the service and restart it?
Failed to grab service index status
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: {exit,
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{timeout,
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{gen_server,call,
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['service_agent-index',get_status,
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2000]}},
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[{gen_server,call,3,
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[{file,"gen_server.erl"},{line,214}]},
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{ns_heart,grab_one_service_status,1,
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[{file,"src/ns_heart.erl"},
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{line,494}]},
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{ns_heart,
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'-grab_service_statuses/0-lc$^1/1-1-',
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1,
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[{file,"src/ns_heart.erl"},
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{line,490}]},
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