Publishing a formal FAQ for SGA customers/prospects

Would like to have a formal FAQ which customers have access to for deciding whether SGA is the right option for them.

This is a common question that comes up in the field, would be valuable for customers to understand the why, what, how and when

Document draft here might need some love from documentation team:

https://docs.google.com/document/d/1T9IVpaCx9ays1fspU654dyPQB5o3HtTPK4S5z0ir2so/edit#