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  1. Couchbase Server
  2. MB-4593

Windows Installer hangs on "Computing Space Requirements"

    Details

    • Type: Bug
    • Status: Resolved
    • Priority: Critical
    • Resolution: Won't Fix
    • Affects Version/s: 2.0-developer-preview-3, 2.0-developer-preview-4
    • Fix Version/s: 4.0.0
    • Component/s: installer
    • Security Level: Public
    • Environment:
      Windows 7 Ultimate 64. Sony Vaio, i3 with 4GB RAM and 200 GB of 500 GB free. Also on a Sony Vaio, Windows 7 Ultimate 64, i7, 6 GB RAM and a 750GB drive with about 600 GB free.
    • Triage:
      Triaged

      Description

      When installing the Community Server 2.0 DP3 on Windows, the installer hangs on the "Computing space requirements screen." There is no additional feedback from the installer. After 90-120 minutes or so, it does move forward and complete. The same issue was reported on Google Groups a few months back - http://groups.google.com/group/couchbase/browse_thread/thread/37dbba592a9c150b/f5e6d80880f7afc8?lnk=gst&q=msi.

      Executable: couchbase-server-community_x86_64_2.0.0-dev-preview-3.setup.exe

      WORKAROUND IN 3.0 - Create a registry key HKLM\SOFTWARE\Couchbase, name=SkipVcRuntime, type=DWORD, value=1 to skip installing VC redistributable installation which is causing this issue. If VC redistributable is necessary, it must be installed manually if the registry key is set to skip automatic install of it.

      1. couchbase-installer.png
        26 kB
        John (alternate) Zablocki
      2. image001.png
        27 kB
        Steve Yen
      1. ss 2014-08-28 at 4.16.09 PM.png
        82 kB
      # Subject Project Status CR V
      For Gerrit Dashboard: &For+MB-4593=message:MB-4593

        Activity

        Hide
        siri Sriram Melkote added a comment -

        Bin, I'm reopening this bug because we've not really fixed it - the workaround we documented is a good step forward, but other software vendors don't encounter this problem so often as us, so surely there's something we can do about this?

        Show
        siri Sriram Melkote added a comment - Bin, I'm reopening this bug because we've not really fixed it - the workaround we documented is a good step forward, but other software vendors don't encounter this problem so often as us, so surely there's something we can do about this?
        Hide
        dfinlay Dave Finlay added a comment -

        There has been a lot of conversation on this one and opinions may be split on it, however, it doesn't appear to really be a blocker. Downgrading to crit.

        Show
        dfinlay Dave Finlay added a comment - There has been a lot of conversation on this one and opinions may be split on it, however, it doesn't appear to really be a blocker. Downgrading to crit.
        Hide
        bcui Bin Cui (Inactive) added a comment -

        Since we published the root cause of the problem and offered the solution to fix/work around the issue, we don't hear any new requests or complains on this issue.

        Suggest to close it.

        Show
        bcui Bin Cui (Inactive) added a comment - Since we published the root cause of the problem and offered the solution to fix/work around the issue, we don't hear any new requests or complains on this issue. Suggest to close it.
        Hide
        dfinlay Dave Finlay added a comment -

        Bin and I talked. I have had an ongoing conversation with Anil over the last several months to see if there had been any new reports of folks hitting this issue. The last report on 3.0.x that I can find was on 3.0 was July of last year (you can find it if you search for "computing space requirements" in the forums.) A google search didn't reveal any new reports of this problem that I can find. We also know that Windows is the single most downloaded OS for Couchbase Server (Matt has the specific numbers.) So it does look like many people are successfully downloading and installing the windows product.

        I think at this time we would do best to close this problem and reopen it / open a new ticket if we see the reports start to come in again.

        Show
        dfinlay Dave Finlay added a comment - Bin and I talked. I have had an ongoing conversation with Anil over the last several months to see if there had been any new reports of folks hitting this issue. The last report on 3.0.x that I can find was on 3.0 was July of last year (you can find it if you search for "computing space requirements" in the forums.) A google search didn't reveal any new reports of this problem that I can find. We also know that Windows is the single most downloaded OS for Couchbase Server (Matt has the specific numbers.) So it does look like many people are successfully downloading and installing the windows product. I think at this time we would do best to close this problem and reopen it / open a new ticket if we see the reports start to come in again.
        Hide
        siri Sriram Melkote added a comment -

        Great to hear there are no new reports of hangs. Agree with closing it. Thanks!

        Show
        siri Sriram Melkote added a comment - Great to hear there are no new reports of hangs. Agree with closing it. Thanks!

          People

          • Assignee:
            bcui Bin Cui (Inactive)
            Reporter:
            bcui Bin Cui (Inactive)
          • Votes:
            3 Vote for this issue
            Watchers:
            17 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved:

              Gerrit Reviews