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  1. Couchbase Server
  2. MB-46943

Backup Service - Unresponsive

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Details

    • Bug
    • Status: Closed
    • Major
    • Resolution: Incomplete
    • 7.0.0-Beta1
    • 7.0.2
    • tools
    • AWS - EC2 Instances
    • Untriaged
    • 1
    • Unknown

    Description

      Hello team,

      I have setup CB-7 cluster with backup service and I created a backup last night. This morning when I tried to access Backup service and look at my backup, the screen keeps spinning andI keep getting the below error and my backup is missing. Once I encounter this error the entire Server UI becomes un-responsive.

      Please refer the screenshots.

      Given below is the link for Supportal Logs -

      https://supportal.couchbase.com/snapshot/04fb015be304e5c48ef888c9428f9ba7%3A%3A0

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          Activity

            Arunkumar Senthilnathan - I downloaded the build from public Downloads. I can try with latest version and let you know. Another follow up question, will the beta version get refreshed prior to CB-version7 go live?

            vijay.muthukrishna Vijay Krishna added a comment - Arunkumar Senthilnathan  - I downloaded the build from public Downloads. I can try with latest version and let you know. Another follow up question, will the beta version get refreshed prior to CB-version7 go live?

            No Vijay Krishna, the images will be refreshed with the GA build when we go live - beta image will be not be refreshed before that

            arunkumar Arunkumar Senthilnathan added a comment - No Vijay Krishna , the images will be refreshed with the GA build when we go live - beta image will be not be refreshed before that

            Okay. I will try again on latest build and update the ticket.

            vijay.muthukrishna Vijay Krishna added a comment - Okay. I will try again on latest build and update the ticket.

            Vijay Krishna Since the build being used the UI has changed how it loads so that may help with the freezing, although I cannot guarantee it, but we have also added some extra debug information which could be useful to see what is happening in this case.

            If it happens again with the latest RC would you mind also attaching a screenshot of the "Network" section of the browser developer console, so that I can see which request is timing out and try and figure out why or how to trim the time it takes.

            carlos.gonzalez Carlos Gonzalez Betancort (Inactive) added a comment - Vijay Krishna Since the build being used the UI has changed how it loads so that may help with the freezing, although I cannot guarantee it, but we have also added some extra debug information which could be useful to see what is happening in this case. If it happens again with the latest RC would you mind also attaching a screenshot of the "Network" section of the browser developer console, so that I can see which request is timing out and try and figure out why or how to trim the time it takes.
            owend Daniel Owen added a comment - I think it would be useful to also capture a har file - e.g. https://support.zendesk.com/hc/en-us/articles/204410413-Generating-a-HAR-file-for-troubleshooting
            owend Daniel Owen added a comment -

            Hi Vijay Krishna, Just wanted to follow-up to see if you had been able to run using the latest RC?

            thanks

            owend Daniel Owen added a comment - Hi Vijay Krishna , Just wanted to follow-up to see if you had been able to run using the latest RC? thanks

            People

              owend Daniel Owen
              vijay.muthukrishna Vijay Krishna
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                Resolved:

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